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The Lynx Guarantee
Our trust-first commitment
Lynx is not an open marketplace. Every trainer is reviewed by a human, every connection is made on purpose, and every conversation is protected. That's the guarantee.
1
Verified trainers
100%
ID-checked by a person
1. Every trainer is manually verified
No trainer appears anywhere on Lynx until a person on our team has reviewed their application, experience, and credentials and approved them. There is no automated onboarding and no self-serve listing.
- Applications are reviewed by hand, not by an algorithm
- Credentials, certifications, and experience are checked before approval
- Unapproved trainers cannot be discovered or message anyone
- We can revoke trainer access at any time if trust is broken
2. Connections are made on purpose
Nobody is matched by an algorithm. A player (or their parent) picks a coach and asks to connect, or a verified coach responds to a request a player posted, and the other side has to say yes. We never rank trainers by who pays more, and never expose players to cold outreach.
- Every connection is a request one person sent and the other accepted
- Verified coaches can see training requests players chose to post, never player profiles at large
- No auto-matching, no pay-to-rank
3. Messaging only opens after a connection is accepted
Communication is impossible until both sides have agreed to connect. There is no way for a stranger to message you out of the blue.
- No match means no messaging. Full stop
- All messages pass through automated safety moderation
- Lynx administrators can review flagged conversations
4. Safety is reviewed by people
Reports are read by humans, not closed by a bot. Anyone can report a concern, and we act on it.
- In-app reporting on every match and message
- Reports are reviewed by the Lynx team
- Outcomes can include warnings, suspension, or permanent removal
- Accounts under review have their connections paused
5. Younger players are protected
A player under 18 cannot connect with a coach, join a session or post a request until a parent or guardian has confirmed through an emailed consent link. Parents can also run the account themselves, browsing, booking and paying on their child's behalf, and are alerted when a session starts and ends.
What we do not promise
Being honest is part of being trust-first. Lynx is a platform that connects people. It is not a training provider and cannot guarantee outcomes.
- We do not guarantee the results of any training session
- We do not employ trainers or supervise sessions in person
- We do not provide venues, equipment, or insurance
- We do not promise a trainer will be available in every area
Questions
If anything about safety or verification is unclear, reach out and a person will answer.
Lynx Support
support@lynxtrain.com