Back to Lynx

Privacy Policy

Last updated: October 18, 2026

1. Introduction

Lynx (“we,” “our,” or “the Platform”) is a curated marketplace connecting athletes with verified coaches. We are committed to protecting your personal information and being transparent about what data we collect and how we use it. This Privacy Policy explains our practices regarding data collection, use, and disclosure.

2. Information We Collect

Account Information

Your name, email address, password (stored only as a one-way hash) or Google sign-in, your role (player, parent or coach), and your age. Parents and coaches give their age; a player's age is kept on their player profile. If you sign in with Google, we receive your name, email address and profile photo from Google.

Profile Information

Players may add the sports they play, skill level, position, training goals, a preferred training location and availability. Coaches add a bio, sports, skills, experience, service area, availability, hourly rate, a profile photo and up to three videos (uploaded clips or YouTube and Vimeo links).

Children Added by a Parent

When a parent adds a child, we collect the child's first, middle and last name, date of birth, skill level and the sports they play, and either the child's own email address or none at all.

Coach Verification

Coaches applying to Lynx upload two government-issued IDs and a selfie, and may upload coaching certificates and references. IDs and selfies are encrypted before they are stored, can only be opened by Lynx administrators, and every view is logged. We use them only to confirm the coach is who they say they are.

Messages, Photos & Questions

Messages and photos exchanged between connected players, parents and coaches, and questions asked of coaches on their profiles. Messages and questions are screened automatically for safety, and flagged content is reviewed by our team.

Sessions, Reviews & Safety

Session dates, times, places, duration, notes and prices; reviews and ratings; reports you file; people you block; and feedback you send us.

Parent & Guardian Consent

For players under 18 we keep a consent record: the parent's email address, when they agreed and the IP address they agreed from.

Location

Places you type (a training location, a coach's service area, where a session happens). If you tap “Use my location”, your device's position is rounded to about 11 meters and saved so we can show what is near you. We only ask for it when you tap, and we never track your location in the background.

Payments

When card payments are switched on, they are handled by our payment processor. Card details go to the processor and are never stored by Lynx; we keep a record of each payment, refund and payout. Coaches who receive payouts give their bank and tax details to the processor directly. While card payments are off, families pay coaches directly and Lynx receives no payment information.

Device & Usage Data

Standard server logs (IP address, browser and device type, pages requested), push notification subscriptions if you turn notifications on, and error reports when something breaks.

3. How We Use Your Information

  • Creating your account and signing you in
  • Verifying coaches before they can appear anywhere on Lynx
  • Showing coaches, sessions and requests near you
  • Letting people who have connected message each other and book sessions
  • Telling parents when their child connects, joins a session, starts and finishes
  • Sending notifications and emails about messages, sessions and your account
  • Moderating content, handling reports and keeping people safe
  • Processing payments and payouts, when card payments are switched on
  • Fixing problems and improving Lynx
We do not sell your personal information, show advertising, or track you across other apps and websites.

4. Who Can See Your Information

  • Coaches and players you connect with see your profile, your messages with them and your sessions together
  • A parent or guardian linked to a player sees that player's connections, conversations and sessions
  • A coach's public profile (name, photo, bio, sports, rate, videos and published answers) can be seen by anyone
  • Lynx administrators can see account data when verifying coaches, reviewing reports and providing support
  • We disclose information when the law requires it, or to prevent fraud, abuse or harm

5. Service Providers

We use trusted service providers to run Lynx: hosting and data storage, email delivery, payment processing, maps and place search, video and image delivery, push notifications, sign-in with Google, and error monitoring. They process information only on our behalf and only as needed to provide their service to us, and we do not allow them to sell it or use it for their own advertising. Embedded maps, videos and photos load from those providers, so they receive your IP address the way any website you visit does.

6. Data Security & Retention

Everything is sent over encrypted connections (HTTPS). Identity documents are encrypted before storage and only administrators can open them, with every view logged. Access to private data is checked on our servers for every request.We keep your data while your account is open. Conversations are removed when a connection ends. You can delete your account at any time from Settings in the app: your profile, photos, videos, messages, identity documents and other personal data are deleted straight away and you are signed out on every device. Payment and payout records are kept with your name removed, because accounting and tax law require them, and security logs are kept to investigate abuse.

7. Your Rights

You have the right to:
  • Access the personal data we hold about you
  • Correct inaccurate information in your profile
  • Delete your account and associated data from Settings
  • Withdraw consent for optional data processing
  • Get a copy of your data by emailing us
  • Control your profile visibility (players can choose between trainers-only or public)

8. Children's Privacy

Children under 13 cannot create their own account. A parent can add them, and the parent runs that account: it has no login of its own, and the parent provides and controls the child's information. Players aged 13 to 17 can sign up, but cannot connect with a coach, join a session or message anyone until a parent or guardian has agreed through a link we email them. Every coach is verified by a person before they can interact with anyone, and parents are told when their child connects, and when a session starts and ends. A parent can delete a child's account by deleting their own, or ask us to at the address below.

9. Push Notifications

With your permission, we send push notifications about new messages, session proposals, session confirmations, and important updates. You can disable push notifications at any time through your device settings or the Lynx app settings.

10. Cookies & Local Storage

We use essential cookies to keep you signed in, remember your language and, if you shared it, your approximate location. Browser storage keeps a few preferences on your device, and what you fill in on the Find training page before you have an account, so it can carry into your account when you make one. That stays on your device only and is cleared after 7 days or once your request is sent. We do not use advertising or tracking cookies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the platform or via email. Your continued use of Lynx after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Lynx Support

support@lynxtrain.com